Terms and Conditions of Sale

This website is operated by Best Chemical Co (S) Pte Ltd (hereinafter “Bestchem”).

1. General

1.1 These general terms and conditions of sale ("GTC") shall apply to all sales of goods and services by Bestchem to a customer requiring purchase of such goods or services ("Purchaser"). Any person who places orders for Products or Services with Bestchem is bound by these terms and conditions. No other terms will apply to the supply of Products and Services by Bestchem unless agreed in writing by an authorised signatory of Bestchem. Any provision of Customer's purchase order (or other documents and communications) which is in any way inconsistent with or in addition to the terms and conditions contained herein shall not become part of the contract between Bestchem and Customer or otherwise be binding on Bestchem unless expressly agreed to in writing by Bestchem. Bestchem reserves the right to amend these terms and conditions at any time. These terms and conditions, as may be amended from time to time, constitute the entire agreement of the parties with respect to the subject matter hereof and cancel and supersede all prior communications, representations, understandings, agreements and course of dealings.

1.2 Unless otherwise agreed, any offers of Bestchem are subject to change.

1.3 Descriptions of the Products and Services in the website or otherwise communicated to the Customer are approximate only and shall not form any part of the contract with the Customer. Bestchem shall not be liable to the Customer for any errors or omissions in its website.

1.4 Unless otherwise agreed, any advice given to Purchaser before placing the order shall be non-binding; the same shall apply to any specifications of samples and specimens. It remains up to Purchaser to satisfy itself that the goods are suitable for its purposes. Bestchem may, at Purchaser's request, provide technical assistance, advice and information with respect to the products, if and to the extent that such advice, assistance or information is conveniently available. It is expressly agreed, however, that Bestchem is under no obligation to provide such technical assistance and/or information.


2. Deliveries

2.1 Bestchem will aim to deliver Products in accordance with the Customer's order. The Customer's delivery options for domestic orders, and the prices for them, are set out on Bestchem's website or will be notified to the Customer at the time of order.

2.2 Times and dates for delivery quoted by Bestchem's employees are approximate only and Bestchem shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence. Delivery of Products marked in the website as requiring special handling may (because of their nature) take longer to deliver.

2.3 Except otherwise explicitly agreed, if a product ordered has to be dispatched, this is carried out from Bestchem’s respective warehouse on the account and at the risk of Purchaser. Bestchem is free to choose the carrier and the forwarding company and the means of transport. Bestchem reserves the right to choose the method of packaging. Partial deliveries (installments) are permissible and may be invoiced by Bestchem immediately. The risk of accidental loss of the product to be delivered passes from Bestchem to Purchaser on dispatch from the warehouse even if delivery is made carriage paid.

2.4 Bestchem is entitled to make partial deliveries in order not to violate any laws, regulations and requirements imposed by local authorities.

2.5 Additional delivery charges will be borne by the customer for any unsuccessful or rescheduled delivery.

2.6 Central Business District (CBD) Map


3. Cancellations and Returns

3.1 The Customer may not cancel orders once accepted by Bestchem. Bestchem may allow an order to be cancelled at its discretion, subject to Bestchem recovering from the Customer the costs incurred by Bestchem. If only part of an order is cancelled, Bestchem may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched prior to cancellation compared to the quantity ordered.

3.2 The Customer may only return Products to Bestchem, and receive a credit or refund, on the following conditions:

  • the Customer must contact Bestchem in advance and obtain the prior consent of Bestchem.
  • return must be made within 7 days of the date of delivery (as stated on the delivery documentation).
  • Products shall be returned in their original packaging with the original Bestchem label affixed, and unaltered in form and content. Product must be in a condition which will enable them to be immediately fit for re-sale.

3.3 Bestchem reserves the right to request a disposal instead of return.

3.4 Products accepted for return will be credited at invoice value. Bestchem will apply a restocking fee of 20% of invoice value or S$10 whichever is higher for Products returned within 7 days of the date of delivery. For Products returned 7 days or more after the date of delivery, prior approval must be given by Bestchem and, if approved, Bestchem will apply a restocking fee of 30% of invoice value or S$15 whichever is higher, otherwise, Bestchem will refuse delivery and return the products at the Customer's expense.


4. Prices

4.1 Prices are inclusive of prevailing tax and delivery charges. Bestchem reserves the right to change prices without prior notice at any time. Please visit eshop-best-chemical.com to view the latest prices and prices for all quantities.

4.2 Delivery charges will be based on Non-CBD, CBD and Self-Pick Up. Kindly refer to the breakdowns for different delivery method per order transaction.

Non-CBD Area SGD 8.72
CBD Area SGD 16.35
Self-Pick Up No Charges
4.3 Unless otherwise specified in Bestchem’s order confirmation offer, if any, or its order confirmation, all prices are given in SGD.


5. Ordering

5.1 Bestchem reserves the right to decline to trade with any company or person and may decline to accept any order.

5.2 Orders placed through the website will be for domestic delivery only. Export orders can be placed via phone, fax or email.

5.3 Bestchem may substitute an ordered Product where the Product has been superseded by the latest version. If the Customer confirms telephone, fax, email or internet orders, the confirmation must be marked 'confirmation only' to avoid duplication. If the Customer orders the wrong Product or quantity, or duplicates orders, clause 3 will apply.


6. Liability

6.1 Bestchem shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the Bestchem technical helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.

6.2 Bestchem shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with:

  • any express or implied terms of the contract between Bestchem and the Customer, or of any order accepted by Bestchem;
  • any duty of any kind imposed on Bestchem by law; or
  • any defect in the Products or Services.


7. Compliance with Laws

7.1 The Customer shall observe all laws, regulations and requirements imposed in relation to the Products and the sale, labelling and storage of them in the jurisdiction in which the Customer or Products are situated, and shall indemnify Bestchem against all actions, claims, costs, demands and expenses incurred or suffered by Bestchem arising out of the breach by the Customer of this clause 7.1, including legal fees on a solicitor/client basis.

7.2 The Customer acknowledges that it is the Customer's sole responsibility when exporting the Products to any other country or jurisdiction to ensure that the Customer complies with all applicable laws and regulations. The Customer shall indemnify Bestchem against all actions, claims, costs, demands and expenses incurred or suffered by Bestchem arising out of the breach by the Customer of this clause 7.2.